Visual Inspection: Check visible areas like sinks, toilets, and floor drains for obvious signs of issues, such as slow drainage, backups, or leaks.

User Feedback: Ask the homeowner for details about the problem, including when it started, specific symptoms (e.g., gurgling sounds, water backups), and any previous attempts to fix it.

Approval and Preparation

Obtain Authorization: Obtain the customer’s approval before proceeding with any work. Ensure they are aware of and agree to the costs and scope of the work.

Prepare for Work: Gather and prepare all necessary tools, materials, and equipment for the repair. Ensure that the work area is accessible and safe.

Perform the Repair

Execute the Repair: Carry out the repair work according to industry standards and best practices. Follow all safety protocols and quality procedures.

Keep the Customer Informed: Update the customer on progress, especially if unexpected issues arise or if additional work is needed.

Post-Repair Inspection and Testing

Verify Repair: Test the repaired system to ensure it is functioning correctly and that the issue has been resolved.

Inspect Work Area: Clean up the work area and ensure that no debris or leftover materials are left behind. Restore any affected areas to their original condition.

Final Walkthrough and Customer Feedback

Review Work with Customer: Conduct a final walkthrough with the customer to review the repair and ensure they are satisfied with the outcome.

Address Any Concerns: Address any final questions or concerns the customer may have. Provide guidance on any maintenance or care needed for the repaired system.

Documentation and Follow-Up

Complete Documentation: Fill out any necessary paperwork, including service reports, warranty information, and payment details.

Follow-Up: Contact the customer after a few days to ensure the repair is performing as expected and to address any additional needs or concerns.